Do I have to be home to have the vehicle picked up?
- Yes, we do ask that you meet the driver if possible to sign the donation form and ICBC transfer form. However, we are able to make other arrangements if we know in advance.

Can i donate a vehicle for which I am not the REGISTERED OWNER?
-The registered owner or their legal executor or proxy holder as proven by a copy of the appropriate documents must make the donation.

Can I donate a car for which I have no registration?
Unfortunately, the registration is the legal proof of ownership, and must be available and surrendered with the vehicle. We cannot accept a vehicle without this document. Duplicate copies may be obtained from ICBC for a charge of $18.00 (approx)

Do the cars have to have all four tires?
The tow truck can pick up a vehicle with only two tires provided they are fully inflated, and both on the same end of the car. They must be on the accessible end of the vehicle. In addition, the vehicle must all be in one piece with no major parts missing. We cannot pick up a parts car.

How long will it take before my vehicle is picked up?
The popularity of the program may mean that you might wait 3-7 days especially if you are after a popular time. Just like the doctor, early morning, Saturday and late afternoons and evening times book up first.

Who pays for the tow?
Towing is free providing it is done by AA-Wong's Towing Ltd. of Charity Car Program.

My vehicle is hard to get at and has things stored in it, can you driver help me get it out?
No, our driver is not set up for vehicle recovery. You must make the vehicle accessible from an area suitable for our truck to back to prior to his arrival at the donor vehicles location.

What is your area service boundary?
Ourpickup area is in the Lower Mainland and Fraser Valley extending East as far as Langley City, South to the US border, North to West Vancouver and West to UBC.

How do you decide on a value for the vehicle?
Your donated vehicle is sold directly to an auto recycler as inventory for dismantling and salvage of parts for resale. Every car is worth at least a $50 tax receipt. We have found that 90% of vehicles fall into this value. We encourage you to confirm the value of your donor vehicle by contacting Charity Car Program at 604-321-2277 before you order a pick up. If you vehicle needs to be assessed, an agreement will be drawn up between yourself and our driver prior to recycling.

Now that I have decided to donate my vehicle, what happens?
Call the donation hotline at 604-321-2277 and we will take your information. You will get an appointment time . You will need your vehicle registration and you will be given a donation receipt listing your chosen charity and ICBC transfer tax form. KEEP YOUR RECEIPT UNTIL YOU RECEIVE YOUR OFFICIAL TAX RECEIPT FROM THE CHARITY.

Why do I have to sign a transfer form and surrender my registration if the vehicle is being recycled?
In order to transfer the liability and legal ownership of the vehicle to Charity Car Program and de-register it as dismantled in ICBC's system that documentation is required.

The car is currently insured, can I cancel it now?
We do not require a vehicle to be insured to tow it. If the vehicle is on private property it does not need to be insured (strata lots have their own bylaws) you can cancel it. If it is on public property, you will need to leave the insurance cancellation until the vehicle is picked up. At that time it is important to retreive your license plates and certificate of insurance, as ICBC holds you responsible for them regardless of the status of the vehicle. NOTE: The certificate of insurance is not your vehicle registration.

When will I get my receipt?
Due to the administration procedures of the recylcler and the Charity, it can take 6-8 weeks to get your receipt. The receipt is usually dated using pick up date, so those cars donated on or before December 31, can still claim for that tax year even though they may have the receipt until February.

How old is too old?
There really is no age limit to the junk car removal program. As long as the car can be picked up by our wrecker, then we will take it!

How much money will I make?
Really, it comes down to the value of the vehicle. Quite frankly, in most cases if the vehicle is missing most parts it is not worth anything, but we will take it away free of charge anyway.

Does it cost me anything?
No, our service is free of charge to you.

Then how do you make money?
Today, recycling is the key. Recyclers will take metal and plastics for their weight value. We make a few dollars on each vehicle for scrap.

How do I donate my car?
You may choose to donate your vehicle and get a tax receipt. The value of the receipt goes to a charity of your choice. See our website: www.charitycarprogram.ca for more details.

Which areas do you cover?
See our service page to answer that.